When evaluating data centers, most people focus on security or power infrastructure — few pay attention to quality management certification. Yet ISO 9001 is the foundation that ensures every operational process is executed correctly, completely and consistently, every single day.

What Is ISO 9001?

ISO 9001 is the international standard for Quality Management Systems (QMS), published by the International Organization for Standardization (ISO). The current version — ISO 9001:2015 — is applied in over 170 countries and remains one of the most widely recognized management certifications in the world.

What Does Certification Require?

Unlike technical standards, ISO 9001 focuses on how an organization manages and continuously improves its processes. To achieve certification, an organization must:

• Establish clearly defined, fully documented workflows
• Systematically measure and monitor service quality
• Handle incidents and complaints through standardized procedures
• Conduct regular internal audits and drive continuous improvement
• Undergo independent assessment by an accredited third-party certification body

What Does This Mean for Data Center Customers?

A data center holding ISO 9001 certification does not just have good infrastructure — it operates with a system. That means when you submit a support request, there is a clear process to handle it. When an incident occurs, there is a standard response procedure. When operational reports are needed, records are properly maintained and readily available.

For financial institutions and banks, this is especially critical when facing internal audits or reporting requirements from regulatory authorities.

Telehouse Vietnam and ISO 9001:2015

Telehouse Vietnam maintains ISO 9001:2015 certification as part of a comprehensive quality management framework — ensuring that every service, from colocation and connectivity to NOC operations, is delivered through standardized, measurable and continuously improving processes.

📞 024 3795 0791 | 📧 contact.tiv@telehouse.vn | 🌐 www.telehouse.vn